At Royal Essence, we prioritize fast, reliable, and transparent delivery to ensure your order reaches you smoothly. Below is our updated shipping policy with detailed information to help you plan your purchases.
- Order processing typically takes 1–2 business days (Monday to Saturday, excluding public holidays).
- Current processing times may vary — please check the top-left notification bar on our website for real-time updates.
- Once your order is processed, you will receive a confirmation email.
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (availability may vary)
- Calculated at checkout based on:
- Package weight
- Delivery location
- Selected shipping method
- You will see the final shipping cost before placing your order.
- We offer shipping to select international locations.
- Shipping costs and delivery times will be shown during checkout.
- Note: International customers are responsible for any applicable customs duties, taxes, or import fees.
- Once shipped, you’ll receive a tracking link via email.
- You can use this link to track your delivery on the courier’s website.
- If your package is returned due to an incomplete or incorrect address, we will contact you for corrections.
- Re-shipping costs in such cases will be borne by the customer.
- While we work hard to meet delivery timelines, delays may occur due to logistics, weather, or other unforeseen events.
- If there’s a major delay, we’ll notify you and help resolve the issue quickly.
- In case of a lost or damaged shipment, please contact us immediately:
- We’ll investigate the issue and offer a replacement or refund, based on the situation.